{"id":24231,"date":"2026-03-24T23:33:15","date_gmt":"2026-03-24T23:33:15","guid":{"rendered":"https:\/\/www.code-spa.design\/customer-support\/"},"modified":"2026-03-24T23:39:12","modified_gmt":"2026-03-24T23:39:12","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.code-spa.design\/en\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"\r\n<style>\r\n.code-assistenza *{box-sizing:border-box}\r\n.code-assistenza{max-width:860px;margin:0 auto;padding:2rem 1rem 4rem;font-family:inherit}\r\n.code-assistenza .steps-bar{display:flex;align-items:center;margin-bottom:2rem}\r\n.code-assistenza .step-num{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:500;flex-shrink:0}\r\n.code-assistenza .step-num.active{background:#111;color:#fff}\r\n.code-assistenza .step-num.done{background:#d4edda;color:#155724}\r\n.code-assistenza .step-num.inactive{background:#f5f5f5;color:#888;border:1px solid #ddd}\r\n.code-assistenza .step-line{flex:1;height:1px;background:#ddd}\r\n.code-assistenza .step-line.done{background:#28a745}\r\n.code-assistenza .step-note{font-size:12px;color:#c0392b;background:#fdf2f2;border-radius:6px;padding:10px 14px;margin-bottom:1.5rem;border:1px solid #f5c6cb}\r\n.code-assistenza .form-grid{display:grid;grid-template-columns:1fr 1fr;gap:1rem}\r\n@media(max-width:600px){.code-assistenza .form-grid{grid-template-columns:1fr}}\r\n.code-assistenza .form-group{display:flex;flex-direction:column;gap:5px}\r\n.code-assistenza .form-group.full{grid-column:1\/-1}\r\n.code-assistenza label{font-size:13px;color:#666;font-weight:500}\r\n.code-assistenza label span{color:#c0392b}\r\n.code-assistenza input,.code-assistenza select,.code-assistenza textarea{width:100%;padding:9px 12px;border:1px solid #ddd;border-radius:6px;font-size:14px;font-family:inherit}\r\n.code-assistenza textarea{resize:vertical;min-height:100px}\r\n.code-assistenza .btn-row{display:flex;justify-content:flex-end;gap:10px;margin-top:1.5rem}\r\n.code-assistenza .btn{padding:9px 22px;border-radius:6px;font-size:14px;font-weight:500;cursor:pointer;border:1px solid #ddd;background:transparent}\r\n.code-assistenza .btn.primary{background:#111;color:#fff;border-color:transparent}\r\n.code-assistenza .step-panel{display:none}\r\n.code-assistenza .step-panel.active{display:block}\r\n.code-assistenza .card{background:#fff;border:1px solid #e5e5e5;border-radius:12px;padding:2rem;margin-bottom:2.5rem}\r\n.code-assistenza .pdf-section{background:#f8f8f6;border-radius:12px;padding:2rem;text-align:center;margin-bottom:2.5rem}\r\n.code-assistenza .faq-group{border:1px solid #e5e5e5;border-radius:10px;overflow:hidden;margin-bottom:1rem}\r\n.code-assistenza .faq-group-title{padding:13px 18px;background:#f8f8f6;font-weight:500;font-size:13px;color:#666;letter-spacing:.04em}\r\n.code-assistenza .faq-item{border-top:1px solid #e5e5e5}\r\n.code-assistenza .faq-q{display:flex;justify-content:space-between;align-items:center;padding:14px 18px;cursor:pointer;font-size:14px;font-weight:500;gap:12px}\r\n.code-assistenza .faq-q:hover{background:#fafafa}\r\n.code-assistenza .faq-arrow{width:18px;height:18px;flex-shrink:0;transition:transform .2s;fill:none;stroke:#888;stroke-width:2}\r\n.code-assistenza .faq-a{display:none;padding:0 18px 14px;font-size:14px;color:#555;line-height:1.6}\r\n.code-assistenza .faq-item.open .faq-a{display:block}\r\n.code-assistenza .faq-item.open .faq-arrow{transform:rotate(180deg)}\r\n.code-assistenza .checkbox-row{display:flex;flex-wrap:wrap;gap:10px;margin-top:4px}\r\n.code-assistenza .check-opt{display:flex;align-items:center;gap:6px;font-size:13px;cursor:pointer}\r\n.code-assistenza-tab{position:fixed;right:0;top:50%;transform:translateY(-50%);writing-mode:vertical-rl;background:#111;color:#fff;padding:16px 10px;font-size:11px;font-weight:500;letter-spacing:.12em;cursor:pointer;border-radius:8px 0 0 8px;z-index:9999;text-decoration:none}\r\n<\/style>\r\n<a class=\"code-assistenza-tab\" href=\"#request-support\">REQUEST SUPPORT<\/a>\r\n<div class=\"code-assistenza\">\r\n  <div class=\"card\">\r\n    <div style=\"text-align:center;margin-bottom:1.5rem\">\r\n      <div style=\"font-size:18px;font-weight:500;margin-bottom:.4rem\">Request Support<\/div>\r\n      <div style=\"font-size:13px;color:#666\">welcome to C.O.D.E. customer service. to speed up your request, please answer these brief questions. (less than 3 minutes)<\/div>\r\n    <\/div>\r\n    <div class=\"steps-bar\">\r\n      <div class=\"step-num active\" id=\"code-s1-en\">1<\/div><div class=\"step-line\" id=\"code-l1-en\"><\/div>\r\n      <div class=\"step-num inactive\" id=\"code-s2-en\">2<\/div><div class=\"step-line\" id=\"code-l2-en\"><\/div>\r\n      <div class=\"step-num inactive\" id=\"code-s3-en\">3<\/div>\r\n    <\/div>\r\n    <div class=\"step-note\">note: you will be asked for the product serial number and a photo or video of the issue. please have these ready before starting.<\/div>\r\n    <div class=\"step-panel active\" id=\"code-panel1-en\">\r\n      <div class=\"form-grid\">\r\n        <div class=\"form-group\"><label>First name <span>*<\/span><\/label><input type=\"text\"><\/div>\r\n        <div class=\"form-group\"><label>Last name <span>*<\/span><\/label><input type=\"text\"><\/div>\r\n        <div class=\"form-group\"><label>Language <span>*<\/span><\/label><select><option value=\"\">-Select-<\/option><option>Italiano<\/option><option>English<\/option><option>Fran\u00e7ais<\/option><option>Espa\u00f1ol<\/option><\/select><\/div>\r\n        <div class=\"form-group\"><label>Email <span>*<\/span><\/label><input type=\"email\"><\/div>\r\n        <div class=\"form-group\"><label>Phone<\/label><input type=\"tel\"><\/div>\r\n        <div class=\"form-group\"><label>Business \/ Centre name <span>*<\/span><\/label><input type=\"text\" placeholder=\"Hotel, Spa, Yacht...\"><\/div>\r\n        <div class=\"form-group full\"><label>Address<\/label><input type=\"text\"><\/div>\r\n        <div class=\"form-group\"><label>City<\/label><input type=\"text\"><\/div>\r\n        <div class=\"form-group\"><label>Country<\/label><select><option value=\"\">-Select-<\/option><option>Italy<\/option><option>France<\/option><option>Spain<\/option><option>United Kingdom<\/option><option>United Arab Emirates<\/option><option>Other<\/option><\/select><\/div>\r\n      <\/div>\r\n      <div class=\"btn-row\"><button class=\"btn primary\" onclick=\"codeGoStepEN(2)\">Next \u2192<\/button><\/div>\r\n    <\/div>\r\n    <div class=\"step-panel\" id=\"code-panel2-en\">\r\n      <div class=\"form-grid\">\r\n        <div class=\"form-group full\"><label>C.O.D.E. product model <span>*<\/span><\/label><select><option value=\"\">-Select-<\/option><option>Aktice Spa<\/option><option>Theia<\/option><option>Pearl<\/option><option>Pure<\/option><option>Natura<\/option><option>Suite<\/option><option>Java<\/option><option>Koon<\/option><option>Dune<\/option><option>CoCo<\/option><option>Other \/ Custom<\/option><\/select><\/div>\r\n        <div class=\"form-group full\"><label>Product serial number <span>*<\/span><\/label><input type=\"text\" placeholder=\"e.g. CODE-2023-XXXXX\"><span style=\"font-size:12px;color:#888;margin-top:4px;display:block\">The serial number is on the label under the product.<\/span><\/div>\r\n        <div class=\"form-group\"><label>Year of purchase<\/label><input type=\"text\" placeholder=\"e.g. 2022\"><\/div>\r\n        <div class=\"form-group\"><label>Dealer \/ Distributor<\/label><input type=\"text\"><\/div>\r\n      <\/div>\r\n      <div class=\"btn-row\"><button class=\"btn\" onclick=\"codeGoStepEN(1)\">\u2190 Back<\/button><button class=\"btn primary\" onclick=\"codeGoStepEN(3)\">Next \u2192<\/button><\/div>\r\n    <\/div>\r\n    <div class=\"step-panel\" id=\"code-panel3-en\">\r\n      <div class=\"form-grid\">\r\n        <div class=\"form-group full\"><label>Type of issue <span>*<\/span><\/label><select><option value=\"\">-Select-<\/option><option>Electrical \/ motor issue<\/option><option>Mechanical \/ structural issue<\/option><option>Upholstery \/ cover issue<\/option><option>Spare parts<\/option><option>Scheduled maintenance<\/option><option>Other<\/option><\/select><\/div>\r\n        <div class=\"form-group full\"><label>Issue description <span>*<\/span><\/label><textarea placeholder=\"Describe the issue in detail...\"><\/textarea><\/div>\r\n        <div class=\"form-group full\"><label>Attach photo \/ video of the issue<\/label><input type=\"text\" placeholder=\"Link to Google Drive, WeTransfer or Dropbox\"><\/div>\r\n      <\/div>\r\n      <div class=\"btn-row\"><button class=\"btn\" onclick=\"codeGoStepEN(2)\">\u2190 Back<\/button><button class=\"btn primary\" onclick=\"alert('Request submitted! You will be contacted within 24 business hours.')\">Submit request<\/button><\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"pdf-section\"><h2>Support procedure<\/h2><p>download the step-by-step guide to request support from the C.O.D.E. team.<\/p><button class=\"btn primary\">Download PDF guide<\/button><\/div>\r\n  <div style=\"margin-bottom:2.5rem\">\r\n    <h2 style=\"font-size:20px;font-weight:500;margin-bottom:.4rem\">Frequently asked questions<\/h2>\r\n    <p style=\"font-size:14px;color:#666;margin-bottom:1.2rem\">answers to the most common questions about C.O.D.E. products and services.<\/p>\r\n    <div class=\"faq-group\">\r\n      <div class=\"faq-group-title\">ELECTRICAL AND HYDRAULIC CONNECTIONS<\/div>\r\n      <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\">Is a power supply required?<svg class=\"faq-arrow\" viewBox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">yes, an installation compliant with local regulations and the electrical diagram provided by C.O.D.E. is required. beds are manufactured at 220V. 110V available on request.<\/div><\/div>\r\n      <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\">Is a water drain required?<svg class=\"faq-arrow\" viewBox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">for models with hydraulic features, a water drain must always be provided according to the hydraulic diagram supplied by C.O.D.E. floor or wall connection available.<\/div><\/div>\r\n    <\/div>\r\n    <div class=\"faq-group\">\r\n      <div class=\"faq-group-title\">ASSEMBLY AND DELIVERY<\/div>\r\n      <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\">Who assembles the bed?<svg class=\"faq-arrow\" viewBox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">every C.O.D.E. product is fully assembled and tested before shipment. the bed arrives ready for electrical connection.<\/div><\/div>\r\n      <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\">How long does delivery take?<svg class=\"faq-arrow\" viewBox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">delivery times vary depending on the model and customisation required. the C.O.D.E. team will provide an estimated delivery date upon order confirmation.<\/div><\/div>\r\n    <\/div>\r\n    <div class=\"faq-group\">\r\n      <div class=\"faq-group-title\">PRODUCT INFORMATION<\/div>\r\n      <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\">Are upholsteries customisable?<svg class=\"faq-arrow\" viewBox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">yes, all C.O.D.E. products are fully customisable. upholsteries are available in a wide range of materials, colours and finishes to suit each project&#8217;s identity.<\/div><\/div>\r\n      <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\">Can I add accessories?<svg class=\"faq-arrow\" viewBox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">certainly. C.O.D.E. offers a full catalogue of accessories for every model. contact us for the complete list.<\/div><\/div>\r\n    <\/div>\r\n    <div class=\"faq-group\">\r\n      <div class=\"faq-group-title\">WARRANTY AND SERVICE<\/div>\r\n      <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\">What warranty is included?<svg class=\"faq-arrow\" viewBox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">C.O.D.E. products come with an extended warranty on electrical components, structure and upholstery. specific details are provided at the time of purchase.<\/div><\/div>\r\n      <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\">Who handles after-sales support?<svg class=\"faq-arrow\" viewBox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">C.O.D.E. provides direct support through its specialist team. for local interventions, contact your authorised distributor or reach us at <a href=\"mailto:info@code-spa.design\">info@code-spa.design<\/a>.<\/div><\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"card\" id=\"request-support\">\r\n    <h2 style=\"font-size:20px;font-weight:500;margin-bottom:.4rem\">Request information<\/h2>\r\n    <p style=\"font-size:14px;color:#666;margin-bottom:1.5rem\">fill in the form and our team will get back to you as soon as possible.<\/p>\r\n    <div class=\"form-grid\">\r\n      <div class=\"form-group\"><label>First name <span>*<\/span><\/label><input type=\"text\"><\/div>\r\n      <div class=\"form-group\"><label>Last name <span>*<\/span><\/label><input type=\"text\"><\/div>\r\n      <div class=\"form-group\"><label>Email <span>*<\/span><\/label><input type=\"email\"><\/div>\r\n      <div class=\"form-group\"><label>Phone <span>*<\/span><\/label><input type=\"tel\"><\/div>\r\n      <div class=\"form-group\"><label>Company \/ Centre <span>*<\/span><\/label><input type=\"text\"><\/div>\r\n      <div class=\"form-group\"><label>City <span>*<\/span><\/label><input type=\"text\"><\/div>\r\n      <div class=\"form-group full\"><label>Country <span>*<\/span><\/label><input type=\"text\"><\/div>\r\n      <div class=\"form-group full\"><label>I am interested in<\/label><div class=\"checkbox-row\"><label class=\"check-opt\"><input type=\"checkbox\"> massage beds<\/label><label class=\"check-opt\"><input type=\"checkbox\"> chaise longues<\/label><label class=\"check-opt\"><input type=\"checkbox\"> bespoke furniture<\/label><label class=\"check-opt\"><input type=\"checkbox\"> technical support<\/label><label class=\"check-opt\"><input type=\"checkbox\"> other<\/label><\/div><\/div>\r\n      <div class=\"form-group full\"><label>Message <span>*<\/span><\/label><textarea placeholder=\"Describe your request...\"><\/textarea><\/div>\r\n      <div class=\"form-group full\" style=\"font-size:13px;color:#666;display:flex;align-items:flex-start;gap:8px\"><input type=\"checkbox\" style=\"width:15px;height:15px;flex-shrink:0;margin-top:3px\"><span>i have read and accept the <a href=\"\/?page_id=24105\" style=\"color:#0066cc\">privacy policy<\/a> of C.O.D.E. \u2013 ChillOut Design Evolution.<\/span><\/div>\r\n    <\/div>\r\n    <div class=\"btn-row\"><button class=\"btn primary\" style=\"padding:11px 32px\">Send message<\/button><\/div>\r\n  <\/div>\r\n<\/div>\r\n<script>function codeGoStepEN(n){[1,2,3].forEach(function(i){var p=document.getElementById('code-panel'+i+'-en');if(p)p.style.display=(i===n)?'block':'none';var s=document.getElementById('code-s'+i+'-en');if(s)s.className='step-num '+(i<n?'done':i===n?'active':'inactive');if(i<3){var l=document.getElementById('code-l'+i+'-en');if(l)l.className='step-line'+(i<n?' done':'');}});}<\/script>\r\n","protected":false},"excerpt":{"rendered":"<p>REQUEST SUPPORT Request Support welcome to C.O.D.E. customer service. to speed up your request, please answer these brief questions. (less than 3 minutes) 1 2 3 note: you will be&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24231","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Support - CODE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.code-spa.design\/en\/customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Support - CODE\" \/>\n<meta property=\"og:description\" content=\"REQUEST SUPPORT Request Support welcome to C.O.D.E. customer service. to speed up your request, please answer these brief questions. 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