C.O.D.E. ChillOut Design Evolution specializes in the design and production of high-end massage beds, chaise lounges, and custom furnishings dedicated to professional and private wellness, relaxation, and beauty environments. With its unique products in terms of customizable design, superior comfort, and top-of-the-line functionality, C.O.D.E. listens to, inspires, and customizes the best spas, hotels, resorts, yachts, and private spaces around the world.
REQUEST SUPPORT
Request Support
welcome to C.O.D.E. customer service. to speed up your request, please answer these brief questions. (less than 3 minutes)
note: you will be asked for the product serial number and a photo or video of the issue. please have these ready before starting.
The serial number is on the label under the product.
Support procedure
download the step-by-step guide to request support from the C.O.D.E. team.
Frequently asked questions
answers to the most common questions about C.O.D.E. products and services.
ELECTRICAL AND HYDRAULIC CONNECTIONS
Is a power supply required?
yes, an installation compliant with local regulations and the electrical diagram provided by C.O.D.E. is required. beds are manufactured at 220V. 110V available on request.
Is a water drain required?
for models with hydraulic features, a water drain must always be provided according to the hydraulic diagram supplied by C.O.D.E. floor or wall connection available.
ASSEMBLY AND DELIVERY
Who assembles the bed?
every C.O.D.E. product is fully assembled and tested before shipment. the bed arrives ready for electrical connection.
How long does delivery take?
delivery times vary depending on the model and customisation required. the C.O.D.E. team will provide an estimated delivery date upon order confirmation.
PRODUCT INFORMATION
Are upholsteries customisable?
yes, all C.O.D.E. products are fully customisable. upholsteries are available in a wide range of materials, colours and finishes to suit each project’s identity.
Can I add accessories?
certainly. C.O.D.E. offers a full catalogue of accessories for every model. contact us for the complete list.
WARRANTY AND SERVICE
What warranty is included?
C.O.D.E. products come with an extended warranty on electrical components, structure and upholstery. specific details are provided at the time of purchase.
Who handles after-sales support?
C.O.D.E. provides direct support through its specialist team. for local interventions, contact your authorised distributor or reach us at info@code-spa.design.
Request information
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